At Plus Size Style, we want you to look and feel absolutely beautiful in your garments. Because we offer a mix of ready-to-wear dresses and custom stitching services, our return policies vary depending on the type of item you have purchased.
Please read the following guidelines carefully.
Custom Stitching, Alterations & Bespoke Orders
Because our custom stitching, tailoring, and alteration services are made specifically to your unique measurements and design requests, these items are non-refundable and cannot be returned or exchanged.
We pride ourselves on our craftsmanship and the perfect fit. To ensure you are happy with your bespoke garment:
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Fittings: We conduct a kacha (trial) fitting for complex outfits to ensure the fit is correct before final stitching.
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Adjustments: If a custom-stitched item does not match the measurements or specifications agreed upon during your consultation, please contact us within 7 days of receiving your item. We will happily work with you to make the necessary adjustments to correct the issue.
Ready-to-Wear Dresses & Clothing
For off-the-rack, ready-to-wear dresses purchased directly from our website, we offer a standard UK return policy.
If you are not completely satisfied with your ready-to-wear purchase, you have 14 days from the date of delivery to notify us that you would like to return the item, and another 14 days to send it back to us.
To be eligible for a return, the ready-to-wear item must be:
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Unworn, unwashed, and in its original condition.
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Free of any marks, makeup, perfume scents, or pet hair.
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Returned with all original tags still securely attached.
Note: For hygiene reasons, certain items (such as pierced jewelry or intimates, if applicable) cannot be returned.
Ready-to-Wear Wedding Dresses
We understand that choosing a wedding dress is a major decision. For ready-to-wear (non-customized) wedding dresses, the standard 14-day return window applies.
However, because bridal wear is highly delicate, returned wedding dresses will be subject to a strict quality inspection. If the dress shows any signs of wear, alteration, or damage, the return will be rejected and the dress sent back to you.
(Please remember: Custom-stitched or altered wedding gowns are strictly non-refundable).
Faulty or Damaged Items
We meticulously check every garment before it is shipped. However, if you receive an item that is faulty, damaged, or incorrect, please accept our apologies and contact us immediately.
Please email us within 48 hours of receiving your package with a description and clear photos of the issue. We will arrange a repair, replacement, or a full refund, and we will cover the return shipping costs for faulty goods.
How to Make a Return or Request an Adjustment
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Contact Us: Email our support team at [Insert Email Address] with your order number and the reason for your return or adjustment request.
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Wait for Approval: We will review your request and send you the return address and instructions.
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Package Securely: Pack the item securely in its original packaging.
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Ship: We highly recommend using a trackable UK shipping service, as we cannot be held responsible for returns that are lost in the mail. Please note: Unless the item is faulty, customers are responsible for return shipping costs.
Refund Processing
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original method of payment. Please allow 5 to 10 business days for the funds to appear in your account, depending on your bank or card issuer.
Contact Us
If you have any questions about your specific order or our returns policy, we are always here to help.